CONDITIONS OF PURCHASE AND RETURN
The availability of our products can be consulted next to the add to cart button. If we do not have stock, we can solve this problem by manufacturing the products specifically for each customer, in which case please contact us by calling the telephone number indicated on the page.
All our products and services offered show the final price of the product, including VAT. In the case of users registered in the Canary Islands and the autonomous cities, the price shown is exempt from VAT, being in the hands of the corresponding customs authorities the application of the corresponding tax.
In addition, none of the prices shown include any applicable shipping costs. Depending on the shipping method and dimensions, we will indicate in the shopping cart before the completion of the purchase the amount that corresponds to the shipping separately.
You can make your purchase online via:
- Credit or debit card.
As part of the security protocol as Secure Commerce, to complete your purchase you will have to verify the transaction with your bank. Each bank has a different validation mechanism (password via sms, unblocking the transaction in the bank's mobile app, etc.), so you must contact your bank if you do not have the credentials to complete the purchase.
- Banking transaction.
Invoicing
From your user profile, you can access all the invoices issued for your completed online purchases. You will receive the invoice in the email address you have indicated in the contact form.
Returns
Our return period for products is 30 days from receipt of the product.
To carry out a return:
1. You can come directly to our physical shop.
2. Ask us to arrange collection of the package. In this case:
a. Contact us to let us know that you would like to return your order at sales@kosmosjuggling.com. Generally, the cost of the return is equivalent to the price of shipping (this is 4.95 euros on the peninsula).
b. Repack the material, properly protected and sealed.
c. We will send you by email the shipping documentation, which you will have to attach to the package.
d. Upon receipt of the package, we will check that everything is in good condition and we will proceed to refund the amount of the material using the same means by which we received it, or in any case if this is not possible, we will coordinate it with the interested party.
3. Hire a courier service on your own so that we can receive your order in the shop. It is important that you send us all the material well packed, as any damage to the material during transport will be deducted from the final refund.
4. In order to receive a 100% refund, the returned material must be in the same condition as it was sent, without scratches, scratches or any indication that it has been used. The percentage of use and its equivalent in money will be evaluated with the interested party.
If you notice a manufacturing defect, it is important that you contact us within 7 days of the defect being discovered. To speed up the process, please send us photos, a description of the defect and the conditions of its appearance to sales@kosmosjuggling.com. If the product is damaged, defective or incorrect, we will pay the shipping costs and the total amount of the order will be refunded.
Upon receipt of the material, you must check that the order has arrived in its entirety and without any damage within 24 hours of receipt of the order, even if the packaging does not show any anomaly.
In the event that you are not satisfied with the characteristics of the product or it does not match what you ordered, you can exercise your right of withdrawal as indicated in the consumer law within 14 days from receipt of the material. You must contact us and you will be able to return the unused material, together with its original packaging, and we will refund the purchase price minus the shipping and handling costs.
Custom made items are excluded from the return policy:
- Non-catalogue products ordered in accordance with the characteristics required by the customer (in terms of colour, diameter, etc.).
Many of our products have a high degree of danger and require technical knowledge for their use. Kosmos Juggling accepts no liability for the consequences of improper or inexpert use.
